سياسة الاستبدال والاسترجاع

Clear full terms and conditions for replacement, return, and cancellation of orders: (Please read the full policies before placing the order) Food products are not subject to return or exchange----------------------------- If the order has been shipped and you request not to receive the shipment, the shipment will be returned and you will bear the full shipping costs, the shipping policy is 30 + refund the amount in this case to the customer as follows: the amount is refunded to the customer minus the policy costs of 30 + the payment processing fee: 3% for Apple Pay, 4% for Visa, 10% for Taba + Tamara, Mada card fee 1.00% + purchase experience fee 1 + paid fees tax (15%)----------------------------- If your order arrives damaged due to poor shipping, the product must be in its original condition, with its packaging and box, and you will be compensated (this does not include healthy snacks if you chose regular shipping), the product will not be accepted if the packaging or box is damaged or if the products have been opened----------------------------- Discount codes: Orders cannot be canceled or returned if discount codes are used----------------------------- If your payment methods are Taba/Tamara and the order is canceled by you within 24 hours or more, the amount will be refunded minus the processing fee of 10% for Taba/Tamara----------------------------- If you receive a partial product, you must notify the store via WhatsApp at 0581822287 at the same time of receipt (delivery time from the courier), otherwise no complaints regarding shortages will be accepted----------------------------- If you do not receive your order within 5 to 10 working days, please contact customer service via email at [email protected] and WhatsApp at 0581822287 and inform them that you did not receive your order, and we will take the necessary action----------------------------- Any order that exceeds 11 days will not be considered at all... If a problem occurs with your order, please contact us before this period----------------------------- If a refund is issued for one of the subscriptions, the discount amount for the subscriptions will be canceled----------------------------- Refunds are processed within 7-15 working days through the customer's bank account used for payment in the store----------------------------- We always strive for product quality and delivery in the best condition.----------------------------- Shipping and delivery policy Orders are delivered within 24 hours to 6 working days to the home door Note and disclaimer (Products and dietary supplements are not subject to return or exchange) The store is not responsible for any damage to snacks/chips/drinks during shipping (regular), so we ensure to choose a refrigerated shipping company. Regular shipping for snacks and healthy foods is not allowed. The store is not responsible for returning damages caused by regular shipping of snacks. Snacks and healthy foods are not subject to return or exchange. The store is not responsible for any address errors; please verify carefully before choosing your delivery address. The product must be in its original condition, with its packaging and box; products with damaged packaging or boxes will not be accepted. Refunds are processed within 7-15 working days to the customer's bank account. You must choose a refrigerated shipping company if you order snacks or healthy foods. Covered cities for shipping: Dammam, Al-Ahsa, Khobar, Dhahran, Qatif + all Eastern Province cities, Riyadh, Jeddah, Medina, Mecca, Taif, Jazan, Hafar Al-Batin, Hail, Qassim, Diriyah, Al Khobar, Khudairiya, Sayhat, Shafa, Thaqbah, Abha, Abha Al-Munhal, Bqaeq, Ain Dar, Al-Ameeriyah, Ar Ruj, Al Batra, Al Bujadiyah, Al Fowailiq, Al Haita, Al Ahsa, Al Hufayra, Al Khalifa As-Sufla, Al Khashibi, Al Laqait, Al Madraj, Al Qareen, Al Waseetah, Al Jash, An Nibaq Abu Qasr, An Nafiya, An Nqara, An 'Ayn, Ar Rifa'a, Ar Rar, As Sulaymaniyah, Ash Sharae', At Tuwair, Al Thuqbah, Hafar Al-Batin, Al Baha, Bqaeq, Bisha, Buraidah, Al Duwadimi, Daliyah Rashed, Ghatta, Hawiyah / Taif, Hadeeb, Hafar Al-Hofuf, Jafr, Jubail, Kahlah, Tamara, Khamis Mushait, Al Kharj, King Khalid Military City, Kabidah, Al Mijamma, Al Mubarraz, Nabeah, Najran, An Nairiyah, Ajjam, 'Aynizah, Qara, Qaryat Al-Ulya, Qatif, Al Qunfudhah, Al Qaryat, Qusaybah, Rabigh, Ras Tanura, Sadyan, Safwa, Sakaka, Saghf, Jubail Industrial 2, Shumaisi, Suiyr, Tabuk, Tanayum, Tarout, Tharmada, Ishaqir, Al Uyun, Wadi Al Dawasir, Yanbu, Yanbu Al Bahr, Zalum. Note and disclaimer: If you order from our store, you agree to these policies, terms, and conditions in full, and you are not entitled to claim any violation. (Please read the full policies before placing the order).